Help Center
Frequently asked questions
Clear answers to the most common questions about setup, automation, billing, and support. If you don't see what you need, reach out and we'll add it.
Still need help?
Our support team is available for hands-on troubleshooting, configuration guidance, and incident escalations.
Platform & onboarding
We typically launch within 1–2 business days with default templates. Complex automations or data migrations may add a few days for validation.
Guided setup for surveys, automation triggers, access controls, and monitoring. We also run a delivery health check to stabilise deployments.
Yes. We support API-first integrations, webhooks, n8n flows, and custom connectors. We'll map dependencies and handle secure credential management.
Automation & reliability
We use version-controlled workflows, automated tests, health probes, and circuit breakers. Runbooks outline rollback steps if something degrades.
Yes. We publish current status and offer incident escalations with defined response times. Status updates ship with timelines and remediation steps.
Our engineers design bespoke n8n and AI agent flows. We document dependencies, alerting rules, and fallback behaviors so your team stays in control.
Billing & account
We bill monthly or annually in advance. Invoices include environment counts, add-ons, and any professional services agreed in an order form.
Yes. Upgrades prorate immediately; downgrades apply at the next renewal to avoid disruption. Contact support for assisted changes.
Provide written notice per your agreement. We help export data, hand off documentation, and ensure secure deprovisioning.
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